Shipping & Returns

Shipping & Return Policy

While our FREE shipping is typically 2 – 7 business days, we are experiencing a few shipping delays as several delivery carriers are experiencing delays due to high demand. Some shipments may experience a longer shipping time, fewer updates during transit or show no movement until they reach your local delivery hub. Thank you for your patience as we work diligently to ship your order.

FREE SHIPPING & RETURNS

Runnwalk provides FREE standard shipping and returns on ALL orders – no minimums or exclusions! Some customers may even qualify for upgraded shipping at no additional charge.

Shipping

We are happy to send your order(s) within the United States or to APO/FPO addresses and Canada. Please note that we do not ship internationally(other than Canada).

We ship orders from our warehouse Monday through Friday, excluding holidays. Please allow for 1 additional Business Day to process your order. Orders placed after 5 PM EST Friday may not ship until the next business day.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Returns

"We want you to love your purchase. If you're not fully satisfied, we accept returns within 30 days of delivery.

To be eligible for a return, items must be unused, in original condition, and returned with their original packaging. To start a return, please contact us first — we’ll provide a return label and further instructions. The cost of the return label will be deducted from your refund.

Please Note:

  • Clearance and final sale items are not eligible for return or refund.
  • If a returned item is used, dirty, damaged, or not in resellable condition, a partial refund of up to 50% may be issued based on the condition upon inspection.
  • Original shipping charges (if any) are non-refundable.
  • We do not offer direct exchanges at this time. If you need a different item, please place a new order and return the original.
  • Refunds are typically processed within 5–7 business days after the return is received and inspected.
  • We reserve the right to refuse returns that do not meet the conditions above or in cases of excessive return activity."

Return Address

Runnwalk Returns
7835 Mentor Ave
Mentor, Ohio 44060

440-290-0914